Shipping policy

The Moxa Co. Shipping Policy

Last updated: September 2, 2026

How we ship

The Moxa Co. ships to Canada and the United States. All orders are fulfilled by our trusted supply partner and shipped directly to your door.

Shipping cost

Free shipping on all orders, to Canada and the United States.

Processing time

Orders are processed within 1 to 3 business days of being placed. You will receive an email confirmation when your order is placed and a separate shipping notification once your order is on its way.

Delivery times

Once shipped, estimated delivery times are:

- Canada — 8 to 15 business days

- United States — 8 to 15 business days

These are estimates only. Delivery times are not guaranteed. Delays can occur due to customs processing, public holidays, or high volume periods outside our control. By placing an order you confirm you have read and understood these delivery timeframes.

Why does shipping take this long?

We work with international fulfilment partners to keep our prices low for you. Every order is fully tracked so you always know where your package is.

Tracking your order

Once your order ships you will receive a tracking number by email. Please allow 2 to 4 business days for tracking to activate after your shipping notification arrives.

Customs and import duties

International orders may be subject to customs fees or import duties charged by your local customs authority. These charges are the responsibility of the customer. We have no control over these charges. If you are unsure about customs fees please check with your local customs office before ordering.

Lost or delayed orders

If your order has not arrived within 30 days of your shipping notification please contact us at hello@themoxaco.com. We will either resend your order or issue a full refund.

Wrong address

Please double check your shipping address before completing checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after ordering email us right away and we will do our best to correct it before the order ships.

Damaged orders

If your order arrives damaged please email us within 7 days of delivery with a photo of the damage. We will send a replacement or issue a full refund. No questions asked.

Contact

Shipping questions? Email hello@themoxaco.com and we will respond within 24 hours on business days.