Refund policy

The Moxa Co. Refund Policy

Last updated: September 2, 2026

30-Day Comfort Promise

We want you to genuinely feel the difference. If The Moxa Co. device isn't right for you, contact us within 30 days of delivery at hello@themoxaco.com for a full refund — no return shipping games, no fine print.

How to Request a Refund

1. Email hello@themoxaco.com with your order number and a brief note on why it's not working for you.

2. We'll confirm your return and provide instructions.

3. Once we receive the returned item, refunds are processed within 5–7 business days to your original payment method.

Condition of Returns

Items should be returned in the condition you received them where possible. We understand a device that's been used doesn't look brand-new — this guarantee is about whether the product works for you, not about pristine packaging.

Refill Packs and Consumables

Wormwood refill packs, once opened, are non-returnable for hygiene and safety reasons, unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at hello@themoxaco.com within 14 days of delivery with a photo of the issue, and we'll send a replacement or issue a refund.

Late or Missing Refunds

If it's been more than 7 business days since your return was received and you haven't seen a refund, check with your bank or card provider first — processing times vary. Still no luck? Email us at hello@themoxaco.com.